WHO IS IHS?

We are human beings just like you, with families, pets and individual needs. It is our mission to treat people how we would want to be treated, especially in a time of need. It is in a time of need we all find out who our real friends are; everyday at IHS we are your real friends. Claim reps and policyholders alike, you can rely on us to create solutions for the problems you never thought you would have.

Personalized Service
One point of contact throughout the relocation process.

Customized Searches
Staying as close as possible to damaged residence.

Accommodating
Special Needs
Proximity to work, children remaining in school districts, pets, wheelchair accessibility, etc.

Housing Options
From hotels, apartments, condos, town homes, to single-family homes.

Immediate Relocation
Returning to comfortable living as quickly as possible.

Stress Reduction
We handle all the details and carefully walk your policyholder through all the steps.

Exceptional
Customer Service
Resolving all issues in a timely manner.

When Disaster Happens ... We Have Solutions.

With each request we assign an experienced housing coordinator, who approaches each claim on a personalized basis. Your coordinator will arrange an interim hotel stay, locate appropriate temporary housing, negotiate short term leasing arrangements, and coordinate the move-in of furniture, housewares and appliances, as needed. All of these details are managed within the parameters of the ALE policy.

We are committed to placing your policyholders as close as possible to their permanent residence. We do not own any properties and are not limited by location. No matter what the challenge; extended family sizes, children in school, dogs, cats, pot belly pigs; we will create your solution. Since our business is focused entirely on the insurance industry, we have a unique understanding of your needs.

Your single point of contact is dedicated to your satisfaction. Regardless of your questions or concerns from the first day to the last day, you can always speak with that same person. You will never be transferred from one department to another to obtain assistance. We are here to remove as much of the burden as possible, so you may focus on other very important aspects of the large loss claim.

Always remember, we’re looking out for you!